Job Overview:
The Operations Administrator plays a critical role in supporting Market Center operations, driving agent success, and maintaining the brand presence of KW. This role combines leadership, administrative, and creative functions to ensure smooth systems execution, agent onboarding, event coordination, and communications. You will be the hub of internal operations and agent engagement, working closely with leadership and stepping in as a backup for the Market Center Administrator (MCA) as needed.
Key Responsibilities:
- Serve as a key leadership team member supporting office systems and operations.
- Process agent commissions and balance key financials daily - accurately and in a timely manner.
- Learn and support the monthly transmittal process and own specific end-of-month close responsibilities.
- Serve as backup to the MCA in their absence.
- Maintain vendor relationships and manage event sponsorships.
- Oversee Phase 2 onboarding process and perform post-onboarding check-ins.
- Backup for Phase 1 onboarding processes.
- Create and maintain useful agent resources including internal website, google drive, etc.
- Plan, set up, and coordinate events and trainings.
- Collaborate with leadership to build and maintain the training calendar.
- Contact and schedule speakers for events and meetings.
- Drive agent attendance at trainings, meetings, and events.
- Design graphics and promotional materials for events and trainings (Canva experience required).
- Manage all office communications (email, text, social media, Facebook group, etc.).
- Lead social media strategy and content creation to promote the KW Elevate brand and its agents.
- Update the internal training site with events, calendars, and resources.
- Own the creation of all internal and external graphics.
- Assist in Monthly Billing and Brokerage Financials.
Skills & Qualifications:
- Strong organizational and time management skills.
- Tech-savvy and experienced with Canva, Google Suite, and social media platforms.
- Excellent written and verbal communication skills.
- Problem-solving mindset and a self-starter attitude.
- Event planning or marketing experience.
- Knowledge of the real estate industry or light accounting is a plus.
Compensation: $50,000 - $55,000.